Knowing the Right Way
Many calls for drain maintenance services come from insurance companies' help desks or will result in insurance claims. Direct Drains has shown itself to be the best at handling this work cleanly, quickly and efficiently.

Doing it the Best Way
Working with leading insurance companies for over 7 years, Direct Drains produced good practice guides for insurers to include in their processes and has developed and proved ways of working that are trusted, cause the minimum of hassle for the insurers and result in claims being settled quickly.

Having Open Books
Direct Drains operates an "open book" policy and its computers are linked directly to insurers' claims systems. Survey records and documentation are retained for three years to assist audit procedures. Royal and Sun Alliance judged Direct Drains the best company for drain customer service in 2002.

Being Fully Approved
Direct Drains is approved by local authorities, water companies and construction works to EN ISO 9001 standards and manages its staff effectively as an Investor in People. It is trusted to handle the drainage maintenance work and claims for customers of leading insurance companies across much of UK both for the companies directly and for their agents and loss adjusters.