By its planned approach to setting and communicating its business objectives to its staff and by developing people to meet these needs, Direct Drains ensures that what its staff can and are motivated to do matches with what Direct Drains needs them to do. That is that they are clean, quick and efficient.

Direct Drain's management measures its customers' satisfaction continuously and feeds back the outcomes to its staff to ensure everyone in the company puts customers' needs first and that Direct Drains maintains its culture of continuous improvement.

For more on Investors in People please link to www.investorsinpeople.org.uk

For more on the performance standards followed by Direct Drains (and the other members of the UK Drainage Network) and how to handle drain issues from the customer's as well as the industry's point of view, please see the "Drain Repair Book" published by WRc plc on behalf of the Drainage Forum (a consortium of insurance companies) and the drain repair industry.

(Available from WRc Bookshop, WRc reference No. DUS020X at www.webookshop.com or 'phone 01793 865138.)

Direct Drains's high quality of service to customers has qualified them to join Solihull Council's register reliable traders- Solihull Home Improvement Professionals (SHIP) so Direct Drains can be relied on to be clean, quick and efficient.

For information about the Shipshape programme see www.solihull.gov.uk/tradingstandards

Direct Drains is registered with the Construction Industry Training Board (CITB) to provide a fully accredited source of training to its employees. They demonstrate that they meet the necessary standard of health and safety awareness and prove they have the skills for the job through their qualifications under the Construction Skills Certification Scheme (CSCS).